Shipping Policy

At Jazkaa Luxe, we are committed to delivering your orders safely, quickly, and in perfect condition. Please read our shipping policy carefully before placing your order.

Order Processing

  • All orders are processed within 24-48 business hours after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festive seasons, sales events, or unforeseen circumstances, processing times may be slightly longer.

Delivery Timeline

We deliver across India through trusted courier partners.
Estimated Delivery Time

  • Metro Cities: 3-5 Business Days
  • Tier 2 & Tier 3 Cities: 4-7 Business Days
  • Remote Locations: 5-9 Business Days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, or government restrictions.

Shipping Charges

  • FREE Shipping on all prepaid orders above ₹999.
  • Orders below ₹999 may attract a nominal shipping charge, which will be displayed during checkout.
  • Any promotional free shipping offers will be mentioned on the website from time to time.

Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation via Email and/or SMS.
  • A tracking number with a tracking link to monitor your shipment in real time.

Tracking details generally become active within 24 hours after dispatch.

Delivery Partners

We work with reliable logistics partners such as:

  • Delhivery
  • Blue Dart
  • DTDC
  • Ecom Express
  • XpressBees
  • Shiprocket-supported courier partners

Courier partner selection depends on your delivery location.

Address Accuracy

Customers are requested to provide complete and accurate shipping information while placing an order.

Jazkaa Luxe shall not be responsible for delays or failed deliveries due to:

  • Incorrect address
  • Incorrect PIN code
  • Incorrect contact number
  • Customer unavailable during delivery attempts

If an order is returned to us due to an incorrect address or repeated delivery failures, additional shipping charges may apply for re-dispatch.

Delivery Attempts

Our courier partners generally make 2-3 delivery attempts. If the order remains undelivered after these attempts, it may be returned to our warehouse.

Damaged or Tampered Packages

If you receive a package that appears damaged, opened, or tampered with:

  • Please do not accept the delivery.
  • Take photographs of the package.
  • Contact our customer support immediately within 24 hours of the delivery attempt.

We will investigate the issue and arrange a replacement or refund wherever applicable.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Natural disasters
  • Weather conditions
  • Public holidays
  • Government restrictions
  • Courier operational issues
  • High order volumes during sale periods

We appreciate your patience in such situations.

Cash on Delivery (COD)

Cash on Delivery availability may vary depending on your delivery PIN code.

If COD is available for your location, it will automatically appear as a payment option during checkout.

International Shipping

Currently, Jazkaa Luxe ships only within India.

We will announce international shipping services once available.

Need Help?

For any shipping-related queries, please contact our Customer Support team through the Contact Us page on JazkaaLuxe.com. Kindly keep your Order ID handy for faster assistance.

Thank you for shopping with Jazkaa Luxe. We appreciate your trust and look forward to making your home more beautiful with our premium collection.

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